Group booking terms
Group bookings adhere to the general reservation and cancellation guidelines of the Finnish Hospitality Association MaRa.
CANCELLATION AND NO ARRIVAL
Room reservation contract is binding on both parties. In the event of breach of contract, the breaching party is liable to pay compensation for the non-breaching party.
If reservation causes any additional costs for the hotel, the customer is liable to pay for all costs incurred.
Group bookings can be cancelled without specific reason in accordance with the following conditions:
a) If cancelled at least 30 days before arrival no cancellation fee will be charged.
b) If cancelled between 29-14 days before arrival date a 50% cancellation fee applies.
c) If cancelled later than 14 days before arrival date a 100% cancellation fee applies if the room cannot be resold.
Leaving before the agreed date:
If the reservation has been made for a certain period of time and customer leaves before the agreed date he must pay the agreed price for the unused time.
In case you want to pay in advance, your message must include the following information:
– Dates of your stay
– Name of the reserver
– Room type
Iban: FI67 4786 0010 0190 34
Please notice: If you pay by bank transfer, we kindly ask you to inform us of your payment so that we won’t accidentally charge you twice.
Please, inform us your estimated time of arrival. We won’t be at the reception 24/7.
Rooms are available from 14:00 on the day of arrival. The room must be vacated no later than by 12 noon on the day of departure.
If you wish to stay longer, we will charge an additional fee of 10€/hour, provided that the room is not booked afterwards.
There is a door code at the D stair to make it easier to get around.